Services

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Hardware, Software and Infrastructure maintenance and support

Technical Services provides infrastructure maintenance services for:

  • High-end servers and storage systems and related system software
  • Printing equipment
  • Laptop and Desktop computers
  • UPS power systems
  • Networks and network devices

 

Our maintenance service delivery is based on processes that support the attainment of Service Level Standards. These have been perfected with our principals over many years. To cater for the ever-changing requirements of our clients, our maintenance services are flexibly packaged in terms of:

 

Equipment coverage time

We offer our clients the flexibility to choose appropriate service levels for their operations, based on the service dimensions.

 

Comprehensive or Labor Only coverage

Our maintenance services are flexible to cover either comprehensive labor and material or labor only depending on client’s purpose. To deliver these services, Symphony maintains a sufficient stock of spare-parts to cover our clients’ requirements.

 

Other outsourced services undertaken

  • Managed services (Complete on-site deskside support for installed equipment)
  • Project management for IT solution deployment
  • Infrastructure outsourcing of customers
  • Rental of Infrastructure